OUR POLICY

Membership Agreement & Studio Policy

Class Booking and Attendance:

  1. Booking Policy: All classes must be booked in advance via our app. Walk-ins may not be accommodated.
  2. Cancellation Policy:
    • Cancellations must be made at least 12 hours before the class for the credit to be refunded and used for a future booking.
    • Late cancellations (less than 12 hours before the class) will result in the class being forfeited. No additional late cancellation fees will apply.
  3. Minimum Class Requirement:
    • A minimum of 2 participants is required for a class to proceed. If the minimum is not met, the class will be canceled, and participants will be notified via email.
    • For classes before 1:00 PM (including 1:00 PM): cancellation notifications will be sent at least 12 hours before the class.
    • For classes after 1:01 PM: cancellation notifications will be sent at least 6 hours before the class.

Package Terms and Conditions:

  1. Non-Refundable & Non-Transferable: All passes and packages are strictly non-refundable, non-transferable, and cannot be extended.
  2. Minimum Subscription Commitment: Monthly recurring packages (e.g., OM 4 classes & OM 12 classes) require a minimum 3-month subscription. A penalty applies for early termination of the subscription.

Schedule Changes:

NoMad Om Factory reserves the right to cancel or reschedule sessions due to unavoidable circumstances. Participants will be notified promptly in such cases.

Class Rules:

  1. Socks Requirement: For hygiene purposes, all participants must wear socks during NoMad Om Factory classes.
  2. Studio Stay: Participants are welcome to stay in the studio up to 1 hour before and after their class. Anyone other than class participants wishing to remain in the studio must obtain prior approval from studio staff.
  3. Damage Policy: Any damage caused to apparatus or other studio facilities will require compensation by the responsible party.
  4. Jewelry and Accessories: For safety reasons, all jewelry and accessories must be removed before participating in class.

General Studio Etiquette:

  1. Punctuality: Please arrive at least 10 minutes before the class starts to allow time for check-in and preparation. Late arrivals may not be permitted to join the class.
  2. Cleanliness: Participants are responsible for cleaning their area and returning equipment to its proper place after use.
  3. Respectful Environment: Help us maintain a quiet and respectful atmosphere in the studio.

Health and Fitness Requirements:

  1. Medical Conditions: Participants must inform instructors of any medical conditions, injuries, or physical limitations before class.
  2. Physical Readiness: By attending, participants confirm they are in good health and capable of engaging in aerial fitness activities.

Safety Commitment:

OM Factory’s team is dedicated to providing a safe environment and minimizing risks during classes. However, participants acknowledge that accidents or injuries may still occur despite these efforts.

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